betx24 Privacy Policy

betx24 ("we," "us," "our," or "betx24") is committed to protecting the privacy and personal data of all users of the betx24 Platform (the "Platform"), accessible at betx24.club. This Privacy Policy describes how betx24 collects, uses, stores, shares, and protects your personal information when you visit, register on, or use the Platform.

This Privacy Policy applies to all personal data processed by betx24 in connection with your use of the Platform, including data collected through our website, mobile-optimized interface, customer support channels, and any other betx24 service. It should be read together with our Terms and Conditions and our Responsible Gaming Policy.

By accessing or using the betx24 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy , please discontinue your use of the Platform immediately.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, betx24 acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes through the Platform.

As Personal Information Controller, betx24 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable Philippine data privacy laws and regulations issued by the National Privacy Commission (NPC).

For all data privacy inquiries, requests to exercise your data subject rights, or concerns regarding this Privacy Policy, you may contact our designated Data Protection Officer (DPO) at [email protected].

betx24 collects the following categories of personal data from users of the Platform:

betx24 collects personal data through the following means:

• Direct Submission: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Technologies: Data collected automatically when you access the Platform, including through cookies, web beacons, pixel tags, and server logs. See Section 8 for more details on our use of cookies.
• Third-Party Sources: Data received from payment processors (such as GCash and Maya) to verify transactions, from identity verification service providers during KYC, and from fraud prevention and AML screening services.
• Publicly Available Sources: In limited circumstances, betx24 may supplement your profile with information from publicly available sources to fulfill our regulatory obligations, such as sanctions screening.

betx24 will always collect the minimum amount of personal data necessary for the stated purpose. We do not collect personal data that is excessive or irrelevant to the services we provide.

betx24 uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your betx24 player account, including verifying your identity and age (21+ requirement) during registration and at any subsequent point.
• Service Delivery: To provide you with access to the betx24 Platform, process your bets and wagers, credit winnings to your account, and deliver the full range of betx24 gaming services.
• Payment Processing: To process deposits and withdrawals via GCash, Maya, bank transfer, and debit card, and to verify that payment methods are registered in your name.
• Regulatory Compliance: To fulfill our obligations under Philippine gaming regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and any other applicable laws. This includes KYC verification, transaction monitoring, and reporting to the Anti-Money Laundering Council (AMLC) where required.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, cheating, multi-accounting, bonus abuse, and other prohibited conduct on the Platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling, enforce self-exclusion requests, and apply deposit or loss limits you have set on your account.
• Marketing and Promotions: To send you information about betx24 promotions, bonuses, and new features, where you have consented to receive such communications. You may opt out at any time by contacting [email protected].
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the betx24 Platform.
• Legal Proceedings: To establish, exercise, or defend legal claims involving betx24 or its users.

Under the Philippine Data Privacy Act of 2012, betx24 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your betx24 account, process transactions, and deliver gaming services as described in our Terms and Conditions.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including KYC and AML obligations under the AMLA, age verification requirements under gaming regulations, and data breach notification obligations under RA 10173.
• Legitimate Interests: Processing is necessary for betx24's legitimate interests in preventing fraud, ensuring platform security, improving our services, and managing our business operations, provided these interests are not overridden by your rights and interests.
• Consent: For certain processing activities, such as sending marketing communications or using non-essential cookies, betx24 relies on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

betx24 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: GCash, Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and identity verification service providers engaged to assist with age and identity verification during account registration and ongoing compliance checks.
• Fraud Prevention and AML Services: Providers of fraud detection, sanctions screening, and anti-money laundering monitoring tools used to protect the integrity of the Platform.
• Technology and Infrastructure Providers: Cloud hosting, data storage, and IT service providers who process data on betx24's behalf under strict data processing agreements.
• Regulatory and Law Enforcement Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where disclosure is required by law or court order.
• Professional Advisors: Legal counsel, auditors, and other professional advisors engaged by betx24, subject to professional confidentiality obligations.

betx24 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. We use the following types of cookies:

You can manage your cookie preferences through your browser settings. Please note that disabling essential or security cookies may affect the functionality of the betx24 Platform and your ability to log in or place bets.

betx24 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:

• Active Account Data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, as required by Philippine AML regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with the Anti-Money Laundering Act and its implementing rules.
• KYC and Identity Documents: Retained for a minimum of five (5) years following account closure or the completion of the transaction to which they relate.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution or legal proceedings.
• Marketing Preferences: Retained until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.

Upon expiry of the applicable retention period, betx24 will securely delete or anonymize your personal data in accordance with our data disposal procedures. Anonymized data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.

betx24 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and the betx24 Platform is encrypted using industry-standard SSL/TLS protocols. Sensitive data at rest, including passwords and financial information, is encrypted using strong cryptographic algorithms.
• Access Controls: Access to personal data is restricted to betx24 personnel and authorized service providers who require it to perform their duties. All access is logged and subject to regular review.
• Secure Infrastructure: betx24's Platform is hosted on secure, regularly audited infrastructure with firewalls, intrusion detection systems, and continuous security monitoring.
• Regular Security Assessments: betx24 conducts periodic security assessments and vulnerability testing to identify and address potential weaknesses in our systems.
• Staff Training: All betx24 personnel with access to personal data receive regular data privacy and security training.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by betx24:

To exercise any of these rights, please submit a written request to our Data Protection Officer at [email protected]. betx24 will respond to all verified data subject requests within fifteen (15) business days, as required under RA 10173. We may request proof of identity before processing your request to protect against unauthorized access to your data.

The betx24 Platform is strictly intended for individuals who are 21 years of age or older. betx24 does not knowingly collect personal data from persons under the age of 21. The minimum legal age for casino-style gambling in the Philippines is 21 years, and betx24 enforces this requirement through age verification procedures during account registration.

If betx24 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the betx24 Platform, please notify us immediately at [email protected].

In certain circumstances, betx24 may transfer your personal data to service providers or infrastructure located outside the Philippines — for example, to cloud hosting providers or technology partners operating in other jurisdictions. Where such transfers occur, betx24 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under Philippine law, including:

• Entering into data processing agreements with recipient organizations that include data protection obligations consistent with RA 10173
• Transferring data only to jurisdictions that provide an adequate level of data protection, or implementing contractual safeguards where they do not
• Conducting due diligence on all third-party recipients of personal data to verify their data protection practices

betx24 will not transfer your personal data to any jurisdiction or organization that cannot provide adequate data protection guarantees.

The betx24 Platform may contain references to third-party services, such as payment providers. betx24 is not responsible for the privacy practices of any third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with your betx24 account, including your GCash or Maya account and your bank's online banking platform.

This Privacy Policy applies solely to personal data collected and processed by betx24 through the betx24 Platform. It does not apply to data collected by third parties through their own platforms or services.

betx24 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When we make material changes to this Privacy Policy, we will notify registered users by email or by posting a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is always displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how betx24 protects your personal data. Your continued use of the betx24 Platform following any updates constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or betx24's handling of your personal data, please contact our designated Data Protection Officer (DPO):

• Data Protection Officer Email: [email protected]
• General Support Email: [email protected]
• Response Time: betx24 aims to acknowledge all privacy-related inquiries within 3 business days and to resolve them within 15 business days as required under RA 10173.

If you are not satisfied with betx24's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the regulatory body responsible for enforcing the Data Privacy Act of 2012.